Frequently Asked Questions

What payment methods are accepted?

We accept the following payment methods:

  • Visa & Mastercard
  • Paypal
  • Amazon Pay

What is the shipping cost in USA & Europe?

We deliver products from our warehouses located in Germany and Italy to the following countries using DHL courier or FedEx Standard. For "Cash on Delivery" orders, we use the Geniki Taxydromiki courier service.

Europe (DHL 2-8 Days)

  • Germany, Greece, Spain: 5.90 EUR
  • Austria, Belgium, France, Netherlands, United Kingdom: 6.90 EUR
  • Croatia, Czech Republic, Estonia, Hungary, Ireland, Lithuania, Poland, Slovenia: 7.90 EUR
  • Denmark, Finland, Latvia, Romania, Slovakia, Sweden: 8.90 EUR
  • Luxembourg, Portugal: 9.90 EUR
  • Bulgaria: 10.90 EUR
  • Malta, Monaco, Russia (6-10 Days): 14.90 EUR
  • Cyprus: 19.90 EUR

Free Shipping for orders over 199 EUR (or equivalent)

Cash on Delivery (only for Greece or Bulgaria): Extra 4.90 EUR

Will my personal details stay safe?

We prioritize the security and privacy of your personal data. Your information is kept private and confidential and is only shared with your consent or when legally required. For more information, please refer to our Privacy Policy.

Your payments are processed through the PayPal checkout gateway, and no data is stored on our side.

Where can I return the items?

We understand that sometimes things don't go as planned. Whether it's a sizing issue, weight change, mood swing, or simply the wrong order, we are here to make the return process as smooth as possible. Please contact us at questions.uvmooi@gmail.com for assistance. For detailed information, please refer to our Refund Policy.

Do you have an option for Gift Wrap or Gift Messages?

Yes, we offer gift wrap and gift message options. Please send us your request at questions.uvmooi@gmail.com , and we'll be happy to assist you.